Tuesday, April 10, 2007

Great customer service from Advanced Data Solutions

I contacted a company called Advanced Data Solutions today for some consulting assistance regarding some RAID 5 drives in one of our servers, and I have to say, I was very impressed with their service. Turns out, their business consists of data recovery procedures, where they work to extract data from your troubled drives--not consulting services (which is what I needed). But rather than just saying "we don't do that sir" and ending it there, the person I talked to transferred me to one of their experts (Joe), who took the time to walk me through some of the considerations and give me some excellent advice. For free. For someone who wasn't a customer.

That made an impression on me (as did Joe's advice)--great job ADS, and thank you!

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