tag:blogger.com,1999:blog-20240439.post5147137161942888509..comments2023-10-25T03:55:33.077-07:00Comments on Michael Cottam's Blog: Google Mini: a Disposable Search Engine in a BoxMichael Cottamhttp://www.blogger.com/profile/14237583224800971858noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-20240439.post-41593604881671727252010-08-17T10:15:10.790-07:002010-08-17T10:15:10.790-07:00Thanks for putting this up. We're in the same ...Thanks for putting this up. We're in the same boat, and just find it obscene that they're expecting us to shell out another $3000 for a new unit, when it's one of Google's updates that's taken our existing Mini down, and probably just requires a full reset rather than a completely new box. How happy do Google imagine we're going to be to sign away another $3000 to them, to fix a problem they've caused for us? I can't tell you how much this has damaged their brand for me.<br /><br />I'd actually happily pay for tech support as we're outside warranty, but that's not even an option.Nicknoreply@blogger.comtag:blogger.com,1999:blog-20240439.post-30340164416425706562010-03-29T10:03:45.224-07:002010-03-29T10:03:45.224-07:00Disposable is right. My company bought the Google...Disposable is right. My company bought the Google Mini, it worked flawlessly until 7 months after the 2 year support ended. It began exhibiting problems such as not displaying search results at all or displaying zero results for pages I KNEW were there and then it totally went dead. (well not totally dead, the power is on, but you can't ping the unit) The powers that be decided to shell out another 3 grand for a new one. We are still running Windows 2000 on an old Pentium server and we don't have many options (well there go the funds for a new server this year). Personally I think that is much too much money to spend on the product. It DOES work as advertised but 3 grand every two years is a lot to spend from a small business.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20240439.post-55627520809834592922009-12-18T06:51:18.014-08:002009-12-18T06:51:18.014-08:00We're on our second intranet mini. The first f...We're on our second intranet mini. The first failed, Google sent a second. But it was still under the two-year service term, which has since expired. And now this mini is acting up. So now I, a non-techie, am stuck trying to figure it out. Thanks, Google.<br /><br />To top it off, our internet mini has failed. Totally failed. My external hosting company is trying to get in touch with Google, to no avail -- again, because we're are beyond our two years.<br /><br />What a crock of sh**.<br /><br />Thanks for the MS express link. We've investing that now.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20240439.post-27232999067182899652009-07-11T00:46:17.336-07:002009-07-11T00:46:17.336-07:00Sounds quite annoying Michael but I have been work...Sounds quite annoying Michael but I have been working with the Google appliances since end 2005 now, I implemented more than 50 of these products and I truly have to say that I have never experienced any problems like you mention.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20240439.post-38680293595734451052009-07-10T19:24:50.910-07:002009-07-10T19:24:50.910-07:00Same thing happened to us - but we had the misfort...Same thing happened to us - but we had the misfortune of purchasing THREE. All were dead within 15 months. <br /><br />You know what's worse? Google won't allow you to ship them back. You have to pay to dispose of the piece of crap.Unknownhttps://www.blogger.com/profile/06084301806401785678noreply@blogger.comtag:blogger.com,1999:blog-20240439.post-49308320307146109132009-07-10T16:18:29.719-07:002009-07-10T16:18:29.719-07:00Well that actually makes me question recommending ...Well that actually makes me question recommending our company spend money on other Google 'Enterprise-level' products as well.utardhttps://www.blogger.com/profile/09373443018718863773noreply@blogger.comtag:blogger.com,1999:blog-20240439.post-56239691933209080822009-07-10T13:56:30.801-07:002009-07-10T13:56:30.801-07:00Ben: you're the 3rd person to recommend Search...Ben: you're the 3rd person to recommend Search Server...I will definitely look into it.Michael Cottamhttps://www.blogger.com/profile/14237583224800971858noreply@blogger.comtag:blogger.com,1999:blog-20240439.post-88071149018386709342009-07-10T13:05:41.305-07:002009-07-10T13:05:41.305-07:00Sounds like you need Search Server 2008 Express :-...Sounds like you need <a href="http://www.microsoft.com/enterprisesearch/en/us/search-server-express.aspx" rel="nofollow">Search Server 2008 Express</a> :-).Benhttp://blogs.msdn.com/ben_hickmannoreply@blogger.comtag:blogger.com,1999:blog-20240439.post-15279634686357258062009-07-10T12:28:08.485-07:002009-07-10T12:28:08.485-07:00Wow! I have been bugging our I.S. department to g...Wow! I have been bugging our I.S. department to get a Google appliance for a while-- back when they were $2,000. Unfortunately, you took one for "the team." <br /><br />I'll lay off them now. :-)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20240439.post-22644210591432315292009-07-10T11:59:28.574-07:002009-07-10T11:59:28.574-07:00You're going to get some link love for that on...You're going to get some link love for that one. Nice to see Google loves taking your cash, overcharging for a $400 webserver and selling their indexing software for $2600.<br /><br />"Don't be evil."<br /><br />My ass.KDhttps://www.blogger.com/profile/16762906910524470995noreply@blogger.comtag:blogger.com,1999:blog-20240439.post-31655642566960954662009-07-10T11:51:22.917-07:002009-07-10T11:51:22.917-07:00Its been about a year and a half since I switched ...Its been about a year and a half since I switched my last job's internal search over from Google to something else, but I believe they only offer 3 year support on their products - the Mini and the GSA. At that time, you couldn't renew support - you had a purchase a new appliance and get 3 more additional years of support with it. $3,000 every 3 years - well thats about the cost of some service plans with other companies, but the GSA - thats $25,000 per appliance every three years. Thats a fairly large investment, considering many corporations need separate test, dev and production environmentsJohn Santangelonoreply@blogger.com